Refund Policy

1.1 Eligible Reasons for Refund

We offer refunds for digital art purchases under the following circumstances:

• Technical Issues: If you are unable to access or download your digital artwork due to technical problems on our end that cannot be resolved within 72 hours of your report.
• Authentication Failure: If the blockchain verification or authentication certificate for your artwork cannot be provided as described in the product listing.
• Significant Discrepancy: If there is a significant and material difference between the artwork as described in the product listing and what was delivered (resolution, file format, etc.).
• Duplicate Purchase: If you accidentally purchased the same artwork twice in a single transaction.
• Order Cancellation: If you cancel your order before the digital content has been delivered to you.

1.2 Non-Eligible Reasons for Refund

Refunds will not be issued for the following reasons:

• Change of Mind: Simply changing your mind about a purchase after the digital content has been delivered.
• Subjective Dissatisfaction: Dissatisfaction with the artistic style, design elements, or aesthetic aspects of the artwork that were accurately represented in the product listing.
• Compatibility Issues: Issues related to your hardware, software, or internet connection that prevent you from properly viewing or using the digital content.
• Expected Value Appreciation: The artwork not appreciating in value as you expected or hoped.
• Delay in Physical Components: Reasonable delays in shipping physical components (such as certificates) that are clearly stated in the product description.
• Third-Party Issues: Problems with third-party services or platforms that are not under our control.

2.1 How to Request a Refund

If you believe you are eligible for a refund based on the criteria above, please follow these steps:

1. Contact our customer support team at [email protected] with the subject line "Refund Request - [Order Number]".
2. Include the following information in your email:
   • Your full name
   • Order number
   • Date of purchase
   • Specific item(s) for which you are requesting a refund
   • Detailed reason for the refund request
   • Any relevant screenshots or documentation that supports your request
3. Our team will review your request and respond within 3 business days.
4. If additional information is needed, we will contact you for clarification.

2.2 Timeframe for Refund Requests

Refund requests must be submitted within the following timeframes:

• Technical Issues or Authentication Failures: Within 14 days of purchase
• Significant Discrepancy: Within 7 days of receiving the digital content
• Duplicate Purchase: Within 30 days of purchase
• Order Cancellation: Before the digital content has been delivered

Refund requests submitted after these timeframes may be reviewed on a case-by-case basis but are not guaranteed.

3.1 Refund Methods

Approved refunds will be processed back to the original payment method used for the purchase. The time it takes for the refund to appear in your account depends on your payment provider and may take 5-10 business days.

• Credit/Debit Cards: Refunds typically take 5-7 business days to appear on your statement
• PayPal: Refunds are usually processed within 3-5 business days
• Cryptocurrency: Refunds for crypto payments will be processed at the current market value at the time of the refund, not the original purchase value

3.2 Partial Refunds

In some cases, we may offer partial refunds:

• When only part of an order is affected by the refund-eligible issue
• When a reasonable solution or compensation can be provided without a full refund
• When the issue is minor but still warrants some compensation

The amount of any partial refund will be determined at our discretion based on the specific circumstances.

3.3 Refund Processing Time

Once a refund is approved, the processing time is as follows:

• We will initiate the refund within 3 business days of approval
• You will receive a confirmation email when the refund has been processed
• The time for the funds to appear in your account depends on your financial institution or payment provider

4.1 Digital Nature of Products

Due to the digital nature of our products, we have specific policies in place:

• Once digital content has been successfully delivered and accessed, refunds are generally not provided unless one of the eligible reasons above applies.
• When a refund is issued, your access to the digital content will be revoked, and any blockchain verification or authentication will be invalidated.
• You agree to delete all copies of the digital content from your devices upon receiving a refund.

4.2 Promotional or Discounted Purchases

For items purchased with a promotional code, during a sale, or at a discount:

• Refunds will be based on the actual amount paid, not the original price.
• In some cases, promotional purchases may only be eligible for store credit rather than a monetary refund.

5.1 Special Edition and Limited Release Items

For special edition, ultra-limited, or one-of-a-kind digital artworks:

• These items may have more restrictive refund terms due to their exclusive nature.
• Any special refund terms will be clearly stated on the product page before purchase.
• In most cases, these items are only eligible for refunds in the case of technical delivery issues.

5.2 Fraudulent Activity

Neo Pepe Show reserves the right to refuse refunds and/or cancel accounts if we detect:

• Fraudulent refund requests or patterns of behavior suggesting abuse of our refund policy
• Unauthorized use of payment methods
• Attempts to claim refunds while retaining access to or copies of the digital content
• Any other deceptive or illegal activity

If you have any questions about our Refund Policy, please contact us:

Email: [email protected]

Postal address: 368 Lynch Camp West Koryborough, UT 48463-5488

Phone: +1 (385) 550-4109

Customer support hours: Monday - Friday, 9:00 AM - 6:00 PM EST

We may update this Refund Policy from time to time. The updated version will be indicated by an updated "Last Updated" date and the updated version will be effective as soon as it is accessible.

Any changes to this Refund Policy will only apply to purchases made after the effective date of the updated policy. Purchases made before the effective date will be subject to the Refund Policy in effect at the time of purchase.